UGA Bug Dawgs

This semester I am completely getting out of my comfort zone...with bugs!!! I am currently enrolled in ENTO 3300S, which is a service learning class. As college aged students, we get to go out into the community and create a connection. We are connecting The University of Georgia to Athens, GA through bugs!

Currently our class has a massive presence on social media. Every time we go to an event, we have to post a photo/video to a social media account. This not only proves to the class what we are doing, but also represents the opportunities to take a service learning class like this! This class is more than a grade or a test, it is a chance to get a glimpse to the community we live in.

Our entomology class doesn't just use social media, but the internet as well. Even though we are suppose to know a majority of things we are presenting, there are always so much more to know about bugs. During a majority of our community experiences, we use our cell phones to look up different facts and information.

Without social media and the web, this class wouldn't have the same experiences or the same impacts.  I am proud of be a member of UGA Bug Dawgs and everything we are doing throughout the community.

Southwest more like Southworst

This weekend I flew Southwest for the first time from Atlanta to Washington D.C. for a school trip. When arriving in D.C. there was one thing missing...my bag.

On Southwest Airlines, bags fly free. Your first and second checked bag will leave you with no costs (depending on the weight and sizing). Southwest believes that their lack of bag fees keeps them a step above their competitors. BUT what if your service doesn't follow through...what are you going to do?

So I did what I knew best, I tweeted Southwest...and I got my friends to help me too. Immediately I received a response from "Daniel", my new cyber friend. "Daniel" was sweet, friendly, and attempted to be helpful. However when it is all said and done, there was no trace of the bag. Everyone I talked to from Southwest was extremely kind and wanted to help me. They trained their customer service to the best extent. I can only imagine how many upset customer phone calls they receive a day. 

Currently, the bag is still MIA. Southwest has called me every single day to remind me. I am ~optimistic~ that it will turn up soon. The biggest lesson this experience has taught me is how important online customer service is. Southwest replied to every tweet and direct message with a calm and caring attitude! Customer Service matters and despite loosing my bag, Southwest can pride themselves on that.